I was beyond fuming. I wrote a nasty note to customer service and began to type out a blog post that I was debating calling "Bake me a stomp on your wish". Before I could let my Irish rage free, their customer service replied to me (in about 10 minutes at that). I have NEVER had better, more personal customer support (apparently there's only 3 people in the company, so YAY Mom & Pop stores!). We talked back and forth about UPS being the issue (which, I believe. Not only did it arrive too early, but being mushed, I'm positive they didn't ship it out like that), the problem was apologized profusely for and refunded without even having to ask/yell about it. While the situation turned out crummy (haha, get it cus the cake was mashed? Sorry..I'll show myself out), I can hands down say I'll be giving Bake Me A Wish another shot.
Wednesday, July 10, 2013
Bake Me A Wish
I was beyond fuming. I wrote a nasty note to customer service and began to type out a blog post that I was debating calling "Bake me a stomp on your wish". Before I could let my Irish rage free, their customer service replied to me (in about 10 minutes at that). I have NEVER had better, more personal customer support (apparently there's only 3 people in the company, so YAY Mom & Pop stores!). We talked back and forth about UPS being the issue (which, I believe. Not only did it arrive too early, but being mushed, I'm positive they didn't ship it out like that), the problem was apologized profusely for and refunded without even having to ask/yell about it. While the situation turned out crummy (haha, get it cus the cake was mashed? Sorry..I'll show myself out), I can hands down say I'll be giving Bake Me A Wish another shot.
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UPS screws up my stuff A LOT. And hardly ever delivers on time.
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